tag:blogger.com,1999:blog-8475809086063244356.post1294121592395170414..comments2024-03-22T10:18:39.156+00:00Comments on Peonies and lilies: Debenhams' appalling customer service*Peonies and lilies*http://www.blogger.com/profile/06577592119776939870noreply@blogger.comBlogger38125tag:blogger.com,1999:blog-8475809086063244356.post-55657299362062288462010-03-24T13:10:01.846+00:002010-03-24T13:10:01.846+00:00Ellie- That's awful, I can't believe that ...Ellie- That's awful, I can't believe that she had to wait 2 weeks for delivery and then months for a refund. They should have let her know and refunded her straight away x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-30516165922054193512010-03-24T12:56:59.246+00:002010-03-24T12:56:59.246+00:00I absolutely agree about Debenhams, half of the pr...I absolutely agree about Debenhams, half of the products displayed on the site are permanently not in stock, and my mum once ordered a few things online and when it finally arived two weeks later, three products were missing from the order, and so she contacted them and they said them products had sold out before they had chance to send her order out, and she eventually got her refund two whole months later! I must say Debenhams have an awful online service, and their customer serivce is even worse!xEhttps://www.blogger.com/profile/10176136312257159250noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-25283132581801345392010-03-08T23:08:37.148+00:002010-03-08T23:08:37.148+00:00Pyxiee- Its so bad, so many people have complained...Pyxiee- Its so bad, so many people have complained that their mirror was smashed, considering how fragile it is you'd think that they would wrap it up better. <br /><br />Did you get your refund in the end? My original one was also smashed and when I originally rung up the guy said a courier would come collect it and he'll authorise the refund. A week later, no courier and no refund so I rang up again to be told that beauty items aren't couriered and I'd have to refund to a store or post. I haven't had a chance to return yet so I still haven't got my money back, luckily I managed to get a replacement one. It was so sweet of your bf to get one for you. Did he have to pay a lot more?<br /><br />This whole experience has really put me off Debenhams and as all their beauty brands are available elsewhere I definitely won't be shopping with them again x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-8651252264865789732010-03-08T23:06:44.357+00:002010-03-08T23:06:44.357+00:00xcharleym0ox- Thanks lovely x
xbbkay- I wish I...xcharleym0ox- Thanks lovely x<br /><br />xbbkay- I wish I'd said something at the time but never mind, thanks, hopefully I'll get a refund soon x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-71752624655302977432010-03-08T22:50:41.105+00:002010-03-08T22:50:41.105+00:00I am also not impressed with their customer servic...I am also not impressed with their customer service. I recieved one AiW pallette in the post with the mirror completely smashed and the box dented. When I called up to complain the lady on the phone said there was nothing that she could do as it was out of stock, and I wouldn't get a refund until I had sent it back. I wasn't happy with this and then called back and got another lady who said if I wanted a replacement I would need to purchase it, and then request a refund? I was very annoyed by this time and explained that I shouldn't have to pay again to correct their mistake. The lady eventually refunded me after speaking to my manager, but that takes 5 days. The package was only sent out in a bubble wrapped envelope. My boyfriend (bless him) ordered me one on ebay as he thought I wasn't going to get one and that came packaged much much better! <br />The service that you received is equally terrible. So much for consumer rights! Emilyhttps://www.blogger.com/profile/11963825843030598146noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-61963325531008304782010-03-07T23:00:31.468+00:002010-03-07T23:00:31.468+00:00wow, that's awful. Some SA can be completely s...wow, that's awful. Some SA can be completely snobby, and just inconsiderate. You should have snapped at her for making the packaging even worst, and tell her now u can't give it away as a present. Even if it's not their fault initally cos the mailing thingy, she didn't have to be so rude!<br /><br />i wish you look on the complaint.xbbkayhttps://www.blogger.com/profile/06429687352912901999noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-70972924909922362122010-03-07T21:44:26.125+00:002010-03-07T21:44:26.125+00:00Hi hun, i have an award for you on my blog! :)
ht...Hi hun, i have an award for you on my blog! :)<br /><br />http://xcharleym0ox.blogspot.com/2010/03/sunshine-award.htmlxcharleym0oxhttps://www.blogger.com/profile/04010027130052700928noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-48092128134833318342010-03-06T20:46:26.243+00:002010-03-06T20:46:26.243+00:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/13632005542437612709noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-70944887098904293462010-03-06T19:52:25.671+00:002010-03-06T19:52:25.671+00:00LilyLipstick- Thanks lovely xLilyLipstick- Thanks lovely x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-3173834133861583912010-03-06T19:48:13.857+00:002010-03-06T19:48:13.857+00:00This sounds like an awful experience - can't b...This sounds like an awful experience - can't believe how rude the SA was! Good luck for getting it all sorted out on Monday :) xLillianZahrahttps://www.blogger.com/profile/09788765300162179048noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-30665861676784930572010-03-06T19:38:00.065+00:002010-03-06T19:38:00.065+00:00Hannahbabeyxo- That's good, glad you got it re...Hannahbabeyxo- That's good, glad you got it replaced x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-3304876456216793572010-03-06T18:16:32.184+00:002010-03-06T18:16:32.184+00:00Yes i took it to the shop today and got it replace...Yes i took it to the shop today and got it replaced! I didnt think they would let me but they have loads of them left! XOAnonymoushttps://www.blogger.com/profile/08684172927485340270noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-28040161867608561812010-03-06T10:20:25.580+00:002010-03-06T10:20:25.580+00:00India- Thanks lovely xIndia- Thanks lovely x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-877721804281947822010-03-06T10:18:20.246+00:002010-03-06T10:18:20.246+00:00Absolutely ridiculous. Hope the complaint goes wel...Absolutely ridiculous. Hope the complaint goes well! xxIndiahttps://www.blogger.com/profile/16441615962484929299noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-63429876189175936272010-03-06T09:14:40.012+00:002010-03-06T09:14:40.012+00:00hannahbabeyx0- They really didn't pack it very...hannahbabeyx0- They really didn't pack it very well, so many people got smashed mirrors, did you manage to get a replacement? x<br /><br />Yin- Thanks, ordering these UD palettes has really put me off shopping there in the future! Hope your palette was ok when it finally arrived x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-33900102006190958162010-03-06T01:19:20.014+00:002010-03-06T01:19:20.014+00:00That is REALLY BAD. I already had a bad impression...That is REALLY BAD. I already had a bad impression from my too long delivery from the website but this is face and face. I hope you get your refund, and they should really train up SAs better >=(Yinhttps://www.blogger.com/profile/02296356188537269771noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-91182672006253810702010-03-05T23:21:14.197+00:002010-03-05T23:21:14.197+00:00I had the same thing, mine came wwith a smashed mi...I had the same thing, mine came wwith a smashed mirror! XOAnonymoushttps://www.blogger.com/profile/08684172927485340270noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-8159716182863707262010-03-05T21:46:31.381+00:002010-03-05T21:46:31.381+00:00Obsessed make uo addict- Thanks lovely, have email...Obsessed make uo addict- Thanks lovely, have emailed and will ring again on Monday, fingers crossed I'll get a refund! x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-87755609348935491802010-03-05T21:33:51.879+00:002010-03-05T21:33:51.879+00:00I totally understand where you are coming from, go...I totally understand where you are coming from, go and complain! What a dumb knob, what would she scratch you box when thats what upset you in the first time. I'm mad for you!! Go and complainObsessed.Makup.Addicthttps://www.blogger.com/profile/13910566681787271802noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-15873824288697020442010-03-05T19:53:20.649+00:002010-03-05T19:53:20.649+00:00Charmed-chick- I know, I was clearly bothered abou...Charmed-chick- I know, I was clearly bothered about scratch marks so why make more?!?! x<br /><br />Francesca- It was an online purchase so I was entitled to a refund just for changing my mind, no point argueing with her though, she was so unhelpful and patronising. Thanks lovely x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-84697216097860186052010-03-05T19:50:26.110+00:002010-03-05T19:50:26.110+00:00Thats disgusting. Customers have the right to exch...Thats disgusting. Customers have the right to exchange or refund whatever the state of the product - its our statutory rights. and then to damage it even further. :@ < angry face. Lol! good luck with the complaints line, hope you get a result xxAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-18891784794406928212010-03-05T19:49:28.286+00:002010-03-05T19:49:28.286+00:00How rude making more damage to something that is y...How rude making more damage to something that is your personal property :(charmed-chickhttps://www.blogger.com/profile/17920310830404955210noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-64764785299913637372010-03-05T19:42:39.294+00:002010-03-05T19:42:39.294+00:00adin_22 (陳亞任)- No I didn't, I was too shocked ...adin_22 (陳亞任)- No I didn't, I was too shocked by what she was doing to think, really should have done though x<br /><br />♥ Sadie ♥- Rang up but the department I needed was shut, going to ring back on Mon and have emailed a complaint x<br /><br />Random London Girl- I'm too much of a wimp to go back and confront her x<br /><br />Lina- Have emailed in, but the descriptions are a good idea, thanks x<br /><br />Emily- Lol I really wanted to snatch the palette out of her hands to stop her damaging it even more x<br /><br />Katkins1982 - This incident has really put me off shopping there, might just do that thanks x<br /><br />Nooberella- How awful, glad you got it sorted second time though. Thanks x*Peonies and lilies*https://www.blogger.com/profile/06577592119776939870noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-8350553629977668702010-03-05T19:32:50.103+00:002010-03-05T19:32:50.103+00:00OMG! i hate Debenhams custoer service, my mirror a...OMG! i hate Debenhams custoer service, my mirror arrived smashed and when I rang up to swap it the lady was so rude to me, in the end i just gave up and put the phone down as she made me feel like i was doing something wrong =0/<br /><br />hope u get it sorted! xxxKarleighhttps://www.blogger.com/profile/07120780567607256608noreply@blogger.comtag:blogger.com,1999:blog-8475809086063244356.post-80611108291006290822010-03-05T19:30:12.454+00:002010-03-05T19:30:12.454+00:00Debenhams are such a greedy, horrible company. (Fr...Debenhams are such a greedy, horrible company. (From personal experience!)<br /><br />I would not stand for how you were treated, write a letter to customer service and DEMAND a refund and compensation for the stress and travel costs too!Katkins1982https://www.blogger.com/profile/01361121190303993653noreply@blogger.com